Help: call forwarding
How to forward your calls to ring2order
You keep your restaurant's number and your phone company. To let the ring2order assistant answer, you forward calls to your ring2order number, which you'll find in your dashboard under Settings, Restaurant information. Forward every call, or only the ones nobody picks up.
Two ways to forward
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Only the calls nobody answers
Your phone rings as usual and your staff answer first. A call that rings out goes to the assistant. You can send calls that come in while the line is busy there too. Good for every day.
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Every call
Every call goes straight to the assistant and your phone doesn't ring. Good when you're slammed or closed. On many landlines it's one code to turn on and one to turn off.
Codes by type of phone line
Dial these from your restaurant phone. Replace NUMBER with your ring2order number, all 10 digits. These are the codes phone companies publish today. Your line can differ, and some phone companies have to switch the feature on first.
On a phone, swipe the table sideways to see every column.
| Type of line | Every call | Only unanswered calls | Calls while busy |
|---|---|---|---|
| Many landlines and cable phone lines Verizon home phone and Fios, AT&T Phone (digital, add # at the end), Spectrum Business, Cox Business | On: *72 NUMBER Off: *73 | On: *92 NUMBER Off: *93 | On: *90 NUMBER Off: *91 |
| AT&T traditional landline, Lumen / CenturyLink | On: *72 NUMBER Off: *73 | Call your phone company and ask them to set up "call forward no answer" and "call forward busy" to your ring2order number. | |
| Verizon or Xfinity mobile phone | On: *72 NUMBER Off: *73 | On: *71 NUMBER (unanswered and busy together) Off: *73 | |
| AT&T mobile phone | Phone settings: Call forwarding | On: *61*NUMBER# Off: ##61# | On: *67*NUMBER# Off: ##67# |
| Other mobile phones | Use the call forwarding setting on the phone, or ask your carrier for the codes. | ||
| Business phone systems and internet phone apps | No code. In the admin website or app, look for call forwarding or call handling rules, for example "forward unanswered calls after 4 rings". | ||
- Spectrum Business: switch the features on in your voice portal first. AT&T Phone (digital) and Cox Business: add # at the end of each code.
- On a landline, wait until the call connects or you hear a confirmation tone, then hang up. If it doesn't connect, dial the same code again. If you hear a fast busy or an error message, the feature may not be on your line. Call your phone company.
- On a mobile phone, forwarding unanswered or busy calls replaces your voicemail while it's on.
- Some phone companies charge for call forwarding or for forwarded calls. Check your plan.
Not sure? Call your phone company
This works for any phone line. Call the number on your phone bill and say:
"Please turn on call forwarding on no answer and on busy for my business line, to [your ring2order number], after 3 or 4 rings."
For every call, ask for "call forwarding, all calls" to the same number instead. The number of rings before forwarding is set by your phone company; some let you change it.
Test it in one minute
- Call your restaurant from a cell phone. Use a phone that isn't your restaurant line.
- Every call: the assistant answers with your restaurant's name right away.
- Only unanswered calls: let it ring without picking up. After a few rings the assistant answers.
- Hang up. The test call shows in your dashboard. Test calls use minutes from your balance, like any call.
If you let the assistant transfer calls
The assistant can pass a caller to your staff, for example when they ask for a manager. Set the transfer number in your dashboard under Settings, Transfers. Use a number that isn't forwarded to ring2order, like a manager's cell or a back-office line. If you forward every call from your restaurant line to ring2order, don't use that line as your transfer number: the call would come straight back to the assistant. If nobody can take a transfer, the caller can leave a message instead.
Questions
Can I switch between the two?
Yes, as often as you like. For example, forward only unanswered calls every day, and every call when you're closed or slammed.
Will my callers notice?
They call your usual number. With "only unanswered calls" they hear a few rings first. The assistant answers with your restaurant's name and says the call may be recorded.
Do I need a new phone or a new phone company?
No. Forwarding is a feature of the phone line you already have. ring2order doesn't sell phone service.
Would you rather we help?
Done-for-you setup is $149 one time: we load your menu and settings, help set up call forwarding and run a test call with you. Or send us a question.
Ready to catch the calls you miss?
Self-serve setup is free. Cancel any time.